FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: What is Mirrorina?
Mirrorina is a brand specializing in designing, crafting, and selling unique mirror and glass organizers and accessories. Our products include makeup organizers, brush holder sets, and other elegant storage solutions.
Orders and Shipping
Q: How can I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout. For assistance, feel free to contact our customer service team.
Q: Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.
Q: How long does it take to process and ship my order?
Orders are typically processed within 2-3 business days, during which we carefully prepare and pack your products before shipping. Shipping times depend on your location and the shipping method chosen at checkout.
Q: Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.
Returns and Exchanges
Q: What is your return policy?
We offer a 30-day return policy for unused and undamaged items. Please visit our Returns Policy page for more details.
Q: How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at info@mirrorina.com with your order number and reason for return.
Products and Care
Q: Do you offer custom designs?
Currently, we do not offer custom designs.
Q: How do I care for my mirror and glass organizers?
To keep your products looking pristine, clean them regularly with a soft, damp cloth or 70% isopropyl alcohol. Avoid using abrasive cleaners or materials that could scratch the surface.
Contact Us
Q: How can I get in touch with Mirrorina?
You can contact us via email at info@mirrorina.com.
Business Inquiries
Yes! We are open to partnerships with select retail stores, concept shops, interior designers, and online platforms. If you are interested in carrying Mirrorina products, please contact us at info@mirrorina.com with details about your business.